Terms of Service

Last Updated: September 28, 2026

Welcome to Kivora. These Terms of Service ("Terms") govern your access to and use of our website, https://Kivoraus.shop, and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms.

Please read them carefully before using our services.

1. General Information

Kivora operates this online store and provides customers with access to our products and shopping services.

Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products.

These Terms apply to all website visitors, customers, and users of our services.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are using our website on behalf of another person or entity, you confirm that you have the authority to accept these Terms on their behalf.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing information are accurate.

However, actual product colors, appearance, or packaging may vary slightly due to screen settings, lighting, manufacturing updates, or supplier packaging changes.

Customers are encouraged to review product descriptions and specifications carefully before placing an order.

If a product is materially different from its description, please contact our customer service team.

4. Pricing and Payment

All prices are displayed in the currency indicated at checkout.

Prices, promotions, and product availability may change without prior notice.

Payment must be successfully completed before an order can be processed.

We reserve the right to cancel or refuse an order where permitted by law, including cases involving suspected fraud, payment authorization issues, incorrect pricing, or product availability problems.

If an order is cancelled after payment has been received, an appropriate refund will be issued.

5. Orders and Order Confirmation

After placing an order, customers will receive an order confirmation email.

An order confirmation does not necessarily mean that the order has shipped.

We reserve the right to review and verify orders before fulfillment.

If additional information is required to process an order, we may contact the customer using the information provided at checkout.

Customers are responsible for ensuring that their shipping and contact information is accurate.

6. Shipping and Delivery

Our estimated delivery timeframe is 20–30 business days.

Delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, weather conditions, and other factors outside our reasonable control.

Customers should review our Shipping Policy for further details.

If we become aware that an order cannot be shipped within the promised timeframe, we will provide appropriate notice and cancellation or refund options in accordance with applicable law.

7. Returns and Refunds

We offer a 30-day return and exchange policy for eligible purchases.

Please refer to our Return and Refund Policy for information about eligibility, return procedures, exchanges, and refunds.

Nothing in these Terms limits any mandatory consumer rights provided by applicable law.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, website design, and other materials, is owned by or licensed to Kivora unless otherwise indicated.

You may not reproduce, distribute, modify, or commercially exploit website content without prior written permission, except where permitted by law.

9. Prohibited Uses

You agree not to use our website:

• For any unlawful purpose.

• To engage in fraudulent activities.

• To violate applicable laws or regulations.

• To infringe upon intellectual property rights.

• To interfere with website security or functionality.

• To upload malicious software or harmful code.

• To collect personal information of other users without authorization.

We reserve the right to restrict access to users who violate these Terms, subject to applicable law.

10. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, and analytics tools.

Your use of third-party services may also be subject to their respective terms and privacy policies.

We are not responsible for independent third-party websites or services, except as required by applicable law.

11. Disclaimer

To the fullest extent permitted by law, our website and services are provided on an "as available" basis.

We make no guarantee that our website will always be uninterrupted, error-free, or available at all times.

Nothing in these Terms excludes or limits warranties or rights that cannot legally be excluded or limited under applicable law.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Kivora shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.

Nothing in this section limits liability for matters that cannot legally be limited or excluded.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kivora from claims, liabilities, damages, and expenses arising from your unlawful use of our website or violation of these Terms.

14. Governing Law

These Terms shall be governed by the laws applicable in the State of Florida, United States, without regard to conflict-of-law principles.

Mandatory consumer protection rights applicable in the customer's jurisdiction remain unaffected.

15. Changes to These Terms

We reserve the right to update these Terms from time to time.

Updated versions will be published on this page with a revised Last Updated date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

16. Contact Information

If you have any questions regarding these Terms, please contact:

Kivora

Website: https://Kivoraus.shop

Email: MarinaAlianna7141@outlook.com

Phone: +1 850-485-9342

Business Address:
2261 E Lake Miramar Cir,
Miramar, FL 33025,
United States.