Return and Refund Policy

Last Updated: September 28, 2026

At Kivora, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange policy.

1. Return Eligibility

You may request a return or exchange within 30 days after receiving your order.

To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original condition.

• The item should be returned with its original packaging, accessories, and components, where applicable.

• Proof of purchase or an order number must be provided.

• The return request must be submitted within 30 days of delivery.

Items that are damaged, defective, incorrect, or materially different from their product descriptions may be eligible for a return or refund regardless of their condition, subject to applicable consumer protection laws.

2. Free Returns and Exchanges

We offer free returns and exchanges within the 30-day return period for eligible purchases.

Customers will not be charged a return shipping fee for approved returns or exchanges.

To initiate a return or exchange, please contact our customer service team:

Email: MarinaAlianna7141@outlook.com

Phone: +1 850-485-9342

Please include your order number, the item you wish to return, and the reason for your request.

Our support team will provide return instructions and, where applicable, a prepaid return shipping label.

Please do not send items back without contacting us first.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the problem, if available.

After reviewing your request, we will work with you to arrange an appropriate solution, which may include a replacement, exchange, or full refund at no additional cost.

4. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund approval status.

Approved refunds will be issued to the original payment method.

Please allow up to 5–10 business days for us to process an approved refund. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Original shipping charges, if any, will be refunded when required by applicable law or when the return is due to our error.

5. Exchanges

If you would like to exchange an item for another product or variation, please contact us within 30 days of delivery.

All eligible exchanges are free of charge.

Exchanges are subject to product availability. If the requested replacement is unavailable, we will offer an alternative solution, including a refund where appropriate.

6. Order Cancellation

You may request an order cancellation before your order has been shipped.

Once an order has been shipped, it cannot be cancelled as an unshipped order. However, you may request a return after delivery in accordance with this policy.

If we are unable to fulfill your order within the promised shipping timeframe, we will notify you and provide the cancellation and refund options required by applicable law.

7. Non-Returnable Items

Certain items may not be eligible for return where permitted by law, including:

• Items that have been used, damaged, or altered by the customer.

• Items returned without prior authorization.

• Products specifically identified as non-returnable before purchase.

This section does not limit any rights you may have under applicable consumer protection laws.

8. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Store: Kivora

Website: https://Kivoraus.shop

Email: MarinaAlianna7141@outlook.com

Phone: +1 850-485-9342

Business Address:
2261 E Lake Miramar Cir,
Miramar, FL 33025,
United States.

We are committed to providing a fair and transparent return experience for every customer.